I just love it when a company goes the extra step to make it's customers happy. I recently had the chance to see two such instances of this happening.

First, there's Stone Mills Company. I was looking for some enlarger bits and pieces, and found what I needed at their site. Unfortunately, one of the things I needed was twice the price of another website. I told Stone Mills "I'll order everything but that one thing", and they asked me "Is it the price?"

I didn't want to jerk them around, so I told them the story. They asked me what I'd pay them for it. Wow, companies don't often ask that! I named a price a couple of bucks higher than the other place, and they agreed. I didn't mind paying a tad more to these guys...they sure seemed to want my business.

And on top of that, the package arrived way sooner than I expected. Very nice!

The other company is Photographer's Formulary. I recently ordered a dry chemical paper developer kit from them. It showed up (coincidentally) the same day the Stone Mills order did. It's just like Christmas!

I open the plastic wrap over the box of developer and...white crystals spill out everywhere. Something was leaking. Looking in the box, I find that the package of metol hadn't heat-sealed properly, and had leaked an unknown amount of itself into the box.

The next day I called up PF and explained, asking "what can I do about replacing this?" They asked which kit it was and which chemical and told me they'd ship out a replacement baggie of metol right away. Very cool!

So I love both these companies, now. I mean, I liked them before, but now they're my first stop. I recommend you check them out, too.